We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Hygiene Factor for Panties, Underwear, and Briefs: Please note that for hygiene reasons, panties, underwear, and briefs, whether for men or women, are non-returnable. We cannot accept returns on these items to ensure the health and safety of our customers.
Initiating a Return: To start a return, you can contact us at srt99660@gmail.com.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, and if the product is found used by the customer, the return will not be accepted.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at srt99660@gmail.com.
